Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

WANT TO RETURN?

In Finland:

Pack the products you want to return into a transport durable package. Include your order information with the return. Return the package with these informations:

646644

The Black Fox Company

Mikkolantie 1 A

00640 Helsinki FINLAND

Go to the nearest Post service point and return your package. Return cost is 5€. You don’t have to pay the return cost while you are returning items. The returning cost will be reduced from the balance we will refund to you. If you return all items, we will refund the original shipping cost, if you are returning only part of the items, we will refund item prices to you minus returning cost. Take into account that payment service providers may take some time in processing the refund. You will receive an email when we have handled your return. If you have any questions, please contact us!

Unfortunately we don't have the resources to offer free returns, so returning happens at the customer's expense. 

International Return 

Pack the products you want to return into a transport durable package. Include your order information with the return. Return the package with these informations:

The Black Fox Company

Mikkolantie 1 A

00640 Helsinki FINLAND

Send the package with your chosen shipping method. Please note that returning item is not free and you have to pay postage of return by yourself.

You can always contact us for any return question at help@woollywolf.co

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.