Shipping & Return
SHIPPING
Usually the orders are shipped from our warehouse on the same or on the next business day after we have received the payment. Please note that there can be occasional delays.
We provide several shipping methods. The available methods for your order depend on the size of the order and the destination country. The available methods will be displayed when you proceed with your order.
For more information read out Shipping Policy here.
Do you ship internationally?
Yes, we offer international shipping with some exclusions. Available shipping methods, costs, and delivery times are calculated at checkout based on your location. Exact country availability is confirmed once you enter your shipping address.
How much does the shipping cost?
We provide free shipping for orders over 75€. The shipping cost vary depending on the chosen shipping method, the size of the order and the destination country. You can see shipping costs on the checkout page or on the view cart page if you type your country and your ZIP code.
Customer outside of EU are responsible for possible import customs and taxes.
How long does delivery take?
Europe: Orders to Europe are shipped with GLS, DHL or FedEx based on customers preference, location and the size of the order. Generally the delivery time to Europe is from 2 to 8 business days.
Rest of the World: To countries outside Europe orders are shipped with DHL or FedEx. Generally the delivery outside Europe is from 2 to 8 business days.
Please note the shipping times are estimates and occasional delays may occur.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number that allows you to monitor the progress of your order.
RETURNS & EXCHANGES
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
For more information and details instructions, read our Return Policy here.
How much does the return cost?
Unfortunately, we do not currently offer free returns. The shipping cost for a return varies depending on your location and the carrier. If you are located in a country where our return portal is available, the cost will be calculated as you proceed with your return and will be deducted from your refund.
How can I an exchange a product?
If you want to exchange the item please return the item and make a new order from our online store.
What should I do if the product is defective or broken upon arrival?
Please inspect your order upon reception and contact us as soon as possible at hello@woollywolf.co if the item is defective, damaged or if you receive the wrong item.
How can I contact customer service?
If you have any questions or concerns please contact us at hello@woollywolf.co
